Failed event payment follow-up

In GiveCampus Events, available controls depend on your permissions and the interface used by your institution.

A declined event payment is reported in the checkout flow; the payment-failed transition does not automatically send the registrant a failure-confirmation or retry email. Staff should not assume that such an email was sent, or that the person actually read an on-screen message. A completed-registration confirmation is a different notification.

Open the registration and payment history to confirm the actual status before contacting the registrant. For a genuinely failed payment, explain that registration payment did not complete and provide the appropriate registration/retry instructions using a supported payment method while tickets remain available. If the result is ambiguous or another payment succeeded, check that first to avoid a duplicate charge. Capture the error and registration ID for Support if retry fails.