Handle duplicate registrations without deleting financial history

In GiveCampus Events, available controls depend on your permissions and the interface used by your institution.

Completed registrations are retained rather than permanently deleted through the ordinary registration controls. To handle a duplicate:

1. Open Events → the event → Registrations and compare the registration IDs, guests and payment history. Identify which registration should remain valid.
2. Open the duplicate registration and change the affected guests' RSVP status to Not Attending. Keep the intended registration's attendees marked Attending.
3. If the duplicate also collected payment, use the authorized refund workflow for that payment and confirm the refund result. A duplicate registration does not necessarily mean two successful payments.
4. Refresh attendance/capacity and reconcile both records. Not Attending removes those tickets from attending counts; it does not erase the registration or automatically refund money.

Discarding an offline upload removes the file, not all registrations it created. A refund and an attendance change are separate operations. For conflicting attendee/payment histories or a request to merge records, send Support the relevant IDs for review.