Find or troubleshoot the event promo-code field

Where to enter a promo code

The Promo Code (Optional) field appears at review/checkout, not on the first guest-information step. Enter the code before completing payment.

If the field is missing

An administrator can open Events → Events → select your event → Edit Event → Promo Codes and check that an active code exists for this event. The registration must still be incomplete and have a positive eligible cost:

• Paid event tickets or packages; or
• Paid activities/add-ons with an active code configured to include those items.

A free main ticket with only paid activities requires a code that covers activities/add-ons. A free or ineligible cart does not display the field merely because a code exists in settings. Check the code’s dates and scope and the actual cart before escalating a missing field.

The school determines who is entitled to a discount. A discount does not record an offline check payment.