Distinguish registrant email resends from staff registration notifications

In GiveCampus Events, available controls depend on your permissions and the interface used by your institution.

The registration resend email action sends the registration summary to the registrant's email. It is not a staff-only resend. Do not use it when the requester explicitly does not want to email the registrant.

Staff registration notifications use the event's notification switch and recipient list. Initial notifications require a complete registration and a recipient matching a user. The sender requests one notice per registration/user combination; edited-registration notices are a distinct notification type and can describe an additional registration. This does not prove that a reported pair of emails is an application duplicate.

For duplicate reports, compare notification type, registration ID, recipient address and message IDs, including forwarding/aliases, before changing subscriptions. Contact Support to investigate a delivery problem. The registrant resend action is not a staff-only full-summary resend. Ask Support whether a staff-only summary is available for your event.