Include a video in a scheduled campaign update

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

In the campaign update dialog, use + Add Video in Uploading Video Updates, upload an accepted video file, wait for processing (the interface advises 5–10 minutes and refreshing if needed), then select Insert Video beneath the processed video. The rich-text image/file buttons are not the video-upload control. Review Display on Campaign Page and Send Email separately, then complete all scheduling fields in the school time zone before submitting. Verify the recipient experience; an embedded page video does not guarantee inline playback in email clients.

Why can’t I find the Updates section or another section on my campaign page?

The most common reason a section is missing from the campaign page is that it is hidden. If you cannot find a section by its default name, it may have been renamed.

1. Open Campaign Settings → Campaign Setup → Images & Display.
2. Scroll to Page Layout and review the sections.
3. Check the eye icon beside the section. A crossed-out eye means it is hidden. Click the icon to show the section, then refresh the campaign page to check it.
4. If you cannot find Updates, check for renamed sections. Renaming a section changes its displayed heading, not what the section does.

To identify renamed sections: Note which sections are currently visible. Temporarily hide all sections except one using the eye icons, then refresh the campaign page to identify the remaining section by its content or controls. Repeat with one section visible at a time until you find Updates or the section you need. When finished, restore the other sections to their previous visibility settings and leave the intended section visible.

Visibility changes affect the live campaign page, so restore the intended layout promptly after checking.

If the Updates section itself is missing, start with these Page Layout checks. Video-upload or processing troubleshooting applies when you can find the section but a video within an update is not displaying.