Keep grade rows in a predictable order

Why are graduation years or leaderboard rows out of order before any gifts arrive?

When a campaign has not received any gifts, leaderboard rows can display in a random order. This can make graduation years or grades look out of sequence. The initial order does not necessarily mean the leaderboard is configured incorrectly.

First check whether the campaign has received any gifts. If it has not, wait until gifts come in and the leaderboard results refresh before troubleshooting the row order. You do not need to rename the rows just because they appear out of order before the first gifts.

After gifts have come in, check Row Sort Order if the order still differs from what you intend. The chosen sort determines whether rows are ranked by a metric or sorted by their display names; receiving gifts does not mean every leaderboard will automatically sort graduation years chronologically.

How do I adjust the order after gifts have arrived?

The leaderboard builder's Row Sort Order includes Row Display Name (A to Z), Row Display Name (Z to A) and metric-based choices. Entry order is not a manual-order mode. For grade order, use label sorting and consistently sortable display names, for example zero-padded numeric prefixes where appropriate, then preview. Labels such as Grade 10 and Grade 2, or named early grades, may not alphabetize in the desired grade sequence. A legacy or different board layout needs its own settings checked.