How to use
Administrators can open the campaign’s Matches and Challenges area to manage offers, settings, featured offers, competitors, and associated reporting. Use the leaderboard area to configure, order, and publish the available leaderboard displays.
A per-dollar match relates an offered amount to qualifying dollars given; a per-donor match relates it to qualifying donors. Challenges depend on the configured qualifying condition. Consult the specific offer’s dates, audience/designation conditions, limits, and displayed progress when explaining eligibility.
Troubleshooting
Ask for the campaign, exact offer, gift time, gift destination, and relevant donor affiliation. Do not assume every campaign gift qualifies, that a public total equals settled funds, or that the highest displayed competitor necessarily resolves every challenge type.
Availability
Winner-take-all offers have separate competitor and winner-management controls. Exact tie-breaking, contribution-counting, and settlement rules need the specific offer’s configuration and matching rules. Never invent a default rule from the feature name. Employer matching is a separate feature.
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