Completed text is tied to award value

Why did a manual progress update not add the challenge dollars?

When manually updating an ordinary challenge to complete it, you must update both its qualifying progress and its Value. Changing Nummatches (sometimes referred to as nummatch) to the successful level alone does not automatically complete the challenge or set the award dollars.

For example, if the qualifying donor progress now meets the challenge threshold and the challenge award is $200, enter the correct total qualifying progress in Nummatches and 200 in Value, then save. If four donors were added to existing progress, use the resulting total progress, not just 4. Value is the challenge award, not the campaign’s total raised. If Value remains $0, the manual progress change alone does not add the $200 award to the campaign total.

This requirement applies to manually editing the challenge’s progress. Normal automatic processing of qualifying gifts is a separate workflow. Changing Nummatches does not create donor gift records or confirm that a payment was collected. For an editable offline challenge, correct both fields on the existing record; do not duplicate the award as another offline gift. Contact Support if Value is locked or the offer requires an online correction.

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

The default completed offer text, Gave [amount], is generated from its stored value. Offline matching values also contribute to campaign totals. There is no independently editable amount in that generated phrase established by these controls. If the donor's full amount is already recorded elsewhere, reconcile duplicate credit before increasing the offer value; editing the description does not change the generated amount.

Raising an already-met challenge threshold does not by itself establish reversal of its unlocked value, payment or completed state. Have support inspect progress, stored value, dates, full-amount setting and payment state before trying to make it unlock at a later threshold. Do not assume that a threshold edit alone hides previously unlocked dollars.