Correct switched incentive headlines and descriptions

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

The Incentives table lets school users edit an unclaimed, unlocked incentive's cells. Once the incentive appears in the campaign's selected rewards, its headline and description become read-only in this table for school users. The selected-rewards check includes confirmed, authorized, pending-authorization and paid contributions. An unlocked claimed incentive can still expose its quantity control; that does not unlock all its wording fields. Explicitly locking an incentive also restricts editing.

For switched labels after donors have selected an incentive, ask support to reconcile the reward IDs, headline, description, existing donor selections and remaining quantity. Do not delete and recreate it or swap labels assuming the inventory and donor intent will transfer automatically. Claimed incentives also have deletion restrictions. A display correction does not by itself confirm which physical item each donor expected or that fulfillment was changed.