Include earlier gifts or corrected affiliations in an ordinary offer

Why did a manual progress update not add the challenge dollars?

When manually updating an ordinary challenge to complete it, you must update both its qualifying progress and its Value. Changing Nummatches (sometimes referred to as nummatch) to the successful level alone does not automatically complete the challenge or set the award dollars.

For example, if the qualifying donor progress now meets the challenge threshold and the challenge award is $200, enter the correct total qualifying progress in Nummatches and 200 in Value, then save. If four donors were added to existing progress, use the resulting total progress, not just 4. Value is the challenge award, not the campaign’s total raised. If Value remains $0, the manual progress change alone does not add the $200 award to the campaign total.

This requirement applies to manually editing the challenge’s progress. Normal automatic processing of qualifying gifts is a separate workflow. Changing Nummatches does not create donor gift records or confirm that a payment was collected. For an editable offline challenge, correct both fields on the existing record; do not duplicate the award as another offline gift. Contact Support if Value is locked or the offer requires an online correction.

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

Changing an ordinary offer's start date, or correcting a gift's affiliation after processing, does not automatically backfill its progress. First identify the qualifying gift IDs and check whether they already counted. For an editable offline offer, open the matching record and reconcile Nummatches and Value as follows: a per-donor match needs the qualifying donor progress and corresponding earned matching dollars; a challenge uses its qualifying donor/dollar progress, with zero Value until its threshold is met. Do not substitute the campaign's total fundraising amount.

During normal automatic processing, an ordinary challenge that reaches its threshold sets its award Value to Max and contributes its award under the counting rules. Do not add the same award as another offline gift. A manual edit of Nummatches is not the normal qualifying-gift processing event and is not a guarantee that every related value or report association rebuilds; verify the saved award and totals or have Support complete the reconciliation. Online donor-created offers require Support for progress/eligibility corrections. Winner Takes All has a separate winner-approval workflow.