Compose a campaign update

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

For a main campaign, Basic Campaign Admin, Advanced Campaign Admin, Communications Admin, Crowdfunding Admin, Fundraising Superadmin and Superadmin can post updates on campaigns they can access. Open the campaign page’s Updates section while signed in and create an update. Enter title/body, select posting on the campaign and/or sending by email, and review the available audience settings. Submit now or complete every scheduling date/time field. Posting to the page and sending an email are distinct choices.

A Tier 2 or Tier 3 owner cannot see Add New Update

First check the administrator’s actual role. Basic Tiered Landing Page Admin cannot post updates. Tiered Landing Page Admin can post, edit and delete updates on assigned Tier 2/Tier 3 pages. The roles listed above also include tier-update posting with the appropriate page access. “Owner” is not enough to identify their assigned role.

A Fundraising Superadmin or Superadmin can open Online Giving → Administrators → select the person → Role(s) → Add / Add Another, choose Tiered Landing Page Admin, and click Update Role(s). Review this role’s additional publishing and tier-report capabilities before assigning it. Check their assignment under Tiered Landing Page Access → Individual Tiered Landing Pages; Tier 2 access includes nested Tier 3 pages.

Partners cannot enable individual permissions inside a role. Do not ask them to toggle “Post Updates to Tiered Landing Pages” or separately add “Post Campaign Updates”: Tiered Landing Page Admin already includes tier-update posting. The administrator should sign in on the correct campaign/tier page with the assigned account. Tier-page updates do not trigger email notifications.

Why can’t I find the Updates section or another section on my campaign page?

The most common reason a section is missing from the campaign page is that it is hidden. If you cannot find a section by its default name, it may have been renamed.

1. Open Campaign Settings → Campaign Setup → Images & Display.
2. Scroll to Page Layout and review the sections.
3. Check the eye icon beside the section. A crossed-out eye means it is hidden. Click the icon to show the section, then refresh the campaign page to check it.
4. If you cannot find Updates, check for renamed sections. Renaming a section changes its displayed heading, not what the section does.

To identify renamed sections: Note which sections are currently visible. Temporarily hide all sections except one using the eye icons, then refresh the campaign page to identify the remaining section by its content or controls. Repeat with one section visible at a time until you find Updates or the section you need. When finished, restore the other sections to their previous visibility settings and leave the intended section visible.

Visibility changes affect the live campaign page, so restore the intended layout promptly after checking.

If the Updates section itself is missing, start with these Page Layout checks. Video-upload or processing troubleshooting applies when you can find the section but a video within an update is not displaying.