Review auction winners, closeouts, checkouts, and corrections

How to use

Open Events → Events → select the event → Auction. Use Bids to review bidding. Depending on the auction’s stage, the sidebar shows Closeouts or Checkouts; these are not always simultaneous menu choices. Review winner flags and item results before finalizing collection. Separate administrative actions are available for bid voids, recording winners, below-reserve awards, amount overrides, reassignment, award reversal, withdrawal, and item refunds.

Important distinctions

These are separate actions with different financial and reporting effects. Select the action matching the actual problem and review the confirmation/result. Do not use an amount override as a substitute for a refund, or promise that reversing an award returns money automatically.

Troubleshooting

Collect auction, item, bidder, invoice/payment identifiers, current state, and the intended correction. Ask an authorized auction administrator or Support to review transaction-changing cases when the required correction is unavailable; the action must match the payment and award state.

Change a paddle-raise pledge amount

First identify whether the question is about an event auction/paddle-raise pledge or an Online Giving pledge form. They use different records and correction workflows.

For an auction with the closeout review controls available, open Events → Events → select the event → Auction → Closeouts, then select Pledges. Before Confirm & Notify, open the pledge's actions menu and choose Override amount. Select the correct amount from that appeal's giving levels and click Save amount.

This changes the recorded paddle-raise amount; it does not itself send an email. The review dialog states that donors are notified when you use Confirm & Notify. Review all corrections before taking that action. After confirmation, the review corrections are closed; if the control is unavailable or the pledge/payment is already finalized, ask Support to review the required correction. Do not promise that an amount override refunds a settled payment.