SSO says there is no active volunteer or administrator record

For GiveCampus accounts and administrator access.

This message can appear after the SSO callback cannot obtain an eligible school login from the mapped identity. School authentication alone does not create volunteer/product access. Have school IT and authorized GiveCampus support compare the SSO identity with the intended account and active school volunteer/administrator record. A shared mailbox and the employee's SSO identity may differ; do not bypass SSO or assume a password reset restores the missing role.