An offer on the campaign page is missing from checkout

This article covers GiveCampus campaign administration. Available controls can vary between the classic and redesigned campaign interfaces.

Campaign offer cards and donation checkout are separate displays. The legacy donation form includes a directed-email offer message for the matching signed-in email or directed-offer session. The newer form displays its configured fields and text; there is no documented universal switch for showing all offers in every checkout version.

For a missing offer, confirm the current form version, exact offer state/dates/eligibility and whether the donor entered through a directed link. For a tier page, also compare its affiliation/designation filters with the offer's eligibility. Do not assume that pinning an offer to the campaign or adding its award designation automatically places it in checkout or every tier. Support needs the actual records to explain a particular omission.