Understand administrator access, roles, and missing menu items

How to use

Open the available Administrators area for the school or product. Use its invitation/add-administrator controls, select the appropriate role, and grant the needed object or group access. Existing invitations can be resent where that action appears. Review access to individual campaigns, giving forms, events, and groups as well as the product role.

Important distinctions

Depending on your school’s interface, Administrators may appear in the platform dashboard or within a product.

Viewing gifts does not necessarily permit editing gifts, issuing refunds, or modifying recurring gifts. Grant the specific capability needed; a missing edit button is not by itself an application failure.

Troubleshooting

Confirm the school, signed-in email, product, role, object assignment, and interface version. If those are correct, ask support to verify the school’s product access and feature configuration. Contact Support if your school’s feature configuration needs review.