Donor checkout versus missing password-reset email

For GiveCampus accounts and administrator access.

An ordinary gift can use the guest-user checkout path; donors are not universally required to sign in. To manage an existing account, use password recovery for that account’s exact email and check spam/quarantine. For an unconfirmed non-guest account, the reset flow also sends confirmation instructions and requires confirmation. A generic reset success message does not prove delivery to the intended inbox. Support must verify the account/email, confirmation or SSO status and mail delivery before changing identity or creating another account.