Manage membership purchases, renewals, payment details, and cancellations

Tags: product:online-giving intent:membership intent:renewal intent:payment-method intent:cancellation

Administrators go to Online Giving > Manage Gifts > Memberships. Filter by membership group, type, payment status, or created-date range, then open a membership to review its commitment and payments. Use the available payment/refund actions with the same care as other gifts; a membership payment, membership term, and recurring commitment are related but separate records.

Members use the secure manage link from their membership email. The page shows membership type, term, fee, commitment, next payment date, benefits, status, and payment details. For an active or retryable annual membership, Edit Payment Details replaces the saved card. Cancel Membership stops future renewal charges but preserves access through the end of the current term; lifetime and already ended memberships do not offer recurring cancellation.

Statuses include active, pending, payment failed, card expired, canceled, and ended. Updating a payment method may retry an eligible failed payment; the resulting status confirms whether the charge succeeded.