Refund gifts and understand chargebacks or disputes

Tags: product:online-giving intent:refund intent:chargeback intent:dispute

Find the gift at Online Giving > Manage Gifts > Donations, open it, and use Refund only when the button is available and the authorized user has confirmed the correct record and amount. Enter the refund reason and review the confirmation carefully. A refund is irreversible, and the donor is notified.

Not every payment is refundable in GiveCampus. Eligibility depends on payment type and state; for example, DAFpay gifts cannot be refunded through this flow. A chargeback or dispute is a payment-provider process, not a normal refund, and should not be “fixed” by editing donor-facing fields.