Create incentives and donor rewards

Tags: product:online-giving intent:incentive intent:reward intent:inventory

For an eligible campaign, open Online Giving > Campaigns > [campaign] > Motivation & Sharing > Incentives. Create the incentive, donor-facing description, qualification rules, quantity, and any required fair-market-value information, then preview the giving flow.

Write the eligibility in plain language and make quantity limits explicit. A donor's selection and the transaction's eligibility are distinct from physical fulfillment; use the incentive report or donation details to manage fulfillment outside the public campaign page. Do not reuse an inventory value to mean both “claimed” and “shipped.”

An administrator may be able to edit incentive information on Online Giving > Manage Gifts > Donations > [gift], but only use that control when the UI offers it and the institution has confirmed the correct fulfillment record.