Edit, cancel, transfer, and refund event registrations

Tags: product:events intent:edit-registration intent:cancel-registration intent:transfer intent:refund

Go to Events > [event] > Registrations, find the registration, and open it. Use only the edit, cancel, guest, activity, add-on, payment, or transfer controls shown for that record. Confirm the registration and financial impact before saving.

When an eligible payment has a refund action, review the payment history and enter the authorized refund. Refunds are processed immediately, but the credit can take 10–15 business days to appear. Payment fees are retained. Canceling attendance and refunding money are separate actions; complete both only when the institution's policy requires both.

Do not collect card details by email or create a second registration to mask an incorrect original. Preserve the registration and payment history.