Configure email domains and allow GiveCampus mail

Tags: product:platform-access intent:email-domain intent:allowlist intent:deliverability

Institution email-domain settings are available at School Dashboard > Settings > Email Domains. Only an authorized administrator should add or modify a domain. Domain authentication work normally requires coordination with the institution's email or DNS administrator.

When GiveCampus messages are missing, ask the recipient to check spam, junk, quarantine, and automated-mail filters. The institution's IT team should allow GiveCampus sender domains and messages and verify that security tools are not rewriting or blocking links. For password resets and login codes, confirm that the requested address is exactly the address on the GiveCampus account. Login verification codes expire after five minutes; password-reset links expire after 48 hours.

Outreach delivery is a different layer. Use Outreach > Reporting and the sent outreach's recipient details to review statuses available in the UI. A successful send action does not guarantee inbox placement; recipient-level status is available only from the corresponding delivery record.