Understand delivery, bounces, spam placement, opens, and clicks

Tags: product:outreach intent:deliverability intent:bounce intent:open intent:click

Open the sent message at Outreach > Outreach > Sent > [outreach] to review included/excluded recipients and delivery/engagement summaries. Use Outreach > Reporting > Recipients for recipient history and Outreach > Reporting > Email Unsubscribes for opt-outs.

“Sent” means the outreach was handed to the delivery pipeline; it does not guarantee inbox placement. A delivered status does not prove the recipient read the message. Opens can be affected by image blocking and privacy proxies, and clicks record tracked link activity rather than intent. Check spam/junk/quarantine, allowlist GiveCampus mail, and confirm the address before escalating.

For a bounce or block, use the visible status and reason. Do not repeatedly resend to a hard-bounced or opted-out address. A test email succeeding for an administrator does not prove that another recipient's mail system will accept production mail.