Adding an Email Domain in GC GO: Your Guide

Welcome! Before your gift officers can send email from GC GO, GiveCampus needs to know which email addresses belong to your organization. That’s what the Email Domains list in School Settings does: it’s your approved-sender allowlist. Add your domain here — say youruniversity.edu — and anyone with an address on it can connect their email and send. Leave it empty and no one can connect at all.

This guide walks you through it start to finish: where the setting lives, how to add a domain, the format that works (and the ones that don’t), what happens after you save, and how to remove a domain you no longer need — plus what that removal affects. It takes about a minute.

What the Email Domains list does for you

The Email Domains list controls which email addresses your gift officers are allowed to connect and send from in GC GO. In GiveCampus’s words: “Gift Officers can only authenticate email domains that you specify below. This ensures that only emails from your organization are sent through the platform.”

In practice, that means:

• Only your people can send. A gift officer can connect their email only if their address sits on a domain you’ve approved.
• You control the list. Add or remove domains anytime as your organization changes.

Where the Email Domains list lives

From the GC GO menu, open School Settings and go to the Email Domains section, which shows:

• A short explanation of what the list does.
• An Add Domain button.
• A table of your Approved Email Domains, each with a Remove option.

If you haven’t added any yet, you’ll see: “You have not added any email domains, click ‘Add Domain’ to get started.”

Add an email domain

1. Click Add Domain. A window opens titled Add Email Domain.
2. Read the format note: “Ensure your email domain is only the email domain itself (e.g ‘example.com’, not ‘@example.com’ or ‘address@example.com’).”
3. In the Email Domain field, type just the domain — for example, youruniversity.edu. No @, no full email address.
4. Click Add. (Or Cancel to back out.)

On success you’ll see a confirmation: “Email domain added successfully.” — and the domain appears in your Approved Email Domains table, ready to use immediately.

Heads up: GC GO automatically lowercases and trims your entry, so YourUniversity.edu becomes youruniversity.edu. Capitalization and stray spaces won’t trip you up.

Getting the format right

The domain field accepts the domain on its own — nothing before or after it. A few rules:

• Enter just the domain. youruniversity.edu ✅ — not @youruniversity.edu and not name@youruniversity.edu.
• Include a valid ending. It needs a real top-level domain, like .edu, .com, or .co.uk.
• Subdomains are fine. alumni.youruniversity.edu works.
• Hyphens are fine; underscores aren’t. my-school.edu ✅, my_school.edu ❌.

If the format is off, you’ll see: “There was an error adding the email domain, ensure the domain is in the proper format and try again.” Fix the entry and add it again.

These won’t work: example (no ending), example. or example.com. (trailing dot), example..com (double dot), example_test.com (underscore), or anything with an @ or full address.

What happens for your gift officers

Once a domain is on the list, any gift officer with an address on it can connect their email in GC GO and start sending. The allowlist works quietly in the background:

• On an approved domain? They connect normally.
• On a domain that isn’t approved? GC GO won’t let them connect and explains they need to use an address from one of the school’s approved domains.
• List is empty? Gift officers are told an administrator needs to specify allowed domains before they can proceed — so add at least one domain before rolling GC GO out to your team.

Remove an email domain

If a domain no longer applies, you can take it off the list.

1. In the Approved Email Domains table, click the trash icon in the Remove column for that domain.
2. A window titled Remove Email Domain opens with an important note: “Removing [domain] will unsync email accounts and remove aliases. Affected users will need to re-connect their email to send from it.”
3. Click Remove to confirm, or Cancel to keep it.

On success you’ll see: “Email domain removed successfully.”

Important: Removing a domain isn’t just cosmetic. It unsyncs any connected email accounts on that domain and removes their aliases — so anyone who was sending from that domain will have to reconnect. Only remove a domain when you’re sure no active gift officers still need to send from it.

If a domain was already removed, you may see: “That email domain could not be found. It may have already been removed.”

A few tips to manage domains like a pro

• Add before you launch. Set up at least one domain before inviting gift officers, so no one hits the “no domains configured” wall.
• Cover every address your team uses. If staff send from more than one domain (main, alumni, foundation), add each one.
• Type the domain only. The most common error is pasting a full email address or adding an @ — just the domain after the @.

Troubleshooting

I don’t see “Email Domains” (or the Communications page) in School Settings.
This list requires the GC GO school-settings permission, which usually comes with the GC Gift Officer Admin role. 

I got “There was an error adding the email domain…”
The domain isn’t in a valid format. Enter just the domain (e.g. youruniversity.edu) — no @, no full email address, no underscores or trailing dots — and try again.

It says the domain already exists / won’t add.
Each domain can appear on the list only once. Check the table — it may already be there.

A gift officer can’t connect their email.
Their address is on a domain that isn’t approved. Add that domain to the list (if it’s legitimately yours), and they’ll be able to connect.

Everyone is being told an administrator must specify allowed domains.
Your list is empty. Add at least one domain to unblock your team.

I removed a domain by mistake.
Add it back with Add Domain — but note that anyone who was connected on it will still need to reconnect their email, since removal unsynced their accounts.