Cloning and Resending Emails in GC Outreach

If you need to send a follow‑up message identical to one sent earlier, clone the original email to create a new draft. Then, update the content before sending.

What cloning does (and doesn't) do

• Cloned emails always begin as drafts, allowing you to edit before sending
• Recipients are not copied—you must re‑add segments or upload a recipient list

Clone a sent email

1. Find the email you want to resend
2. Click the duplicate (stacked pages) icon next to the email

After cloning:

• A draft copy is created with the same content and settings
• Recipients must be re‑added
• Open the new draft to make edits before scheduling or sending

Tip: To resend to the same advocates, reuse the existing segment or re‑upload the same recipient list

Clone a draft email

1. Select the draft you want to copy
2. Click the duplicate (stacked pages) icon
3. Confirm the clone prompt

After cloning, the email remains a draft for you to edit before sending.

• Navigate to Outreach History (the tab at the top of the GC Outreach page).
• Navigate to Draft Outreach (the tab at the top of the GC Outreach page).
• The cloned draft’s name is automatically prefixed with [CLONE]; you can rename it from the edit screen before sending.
• A new draft is created with the same content and settings as the original. Note: file attachments (e.g., PDFs, images) are not copied and must be re-attached.
• When cloning, a dialog titled "Clone Outreach" appears with the message "Are you sure you want to clone [email name]?" — confirm to proceed.

Follow‑up tips

• Personalizing the follow‑up: Update the subject line, preheader, or add a brief introduction to highlight any changes