Donor Incentive Selection Limitations

When offering perks such as membership levels, swag, or other benefits alongside a gift, donors can select only one incentive per transaction. Even if a donor qualifies for multiple packages at a higher giving level, only one choice is collected at checkout.

What donors can and can't do

Donors can select one incentive per transaction.
Multiple incentive selections are not supported.

The incentive chooser is a single‑select field. Regardless of eligibility for several perks, donors make one selection.

Planning for cumulative benefit programs

For cumulative programs (for example, $125 includes A; $250 includes A+B; $500 includes A+B+C), design each incentive as a complete, self‑contained package. This ensures that donors choose the package that corresponds to their gift level while receiving all intended benefits.

Structure each incentive package to be self‑contained.
List all included benefits explicitly for each level.

Example: art museum membership levels

$125 "Member" — includes free admission for two and a quarterly newsletter.
$250 "Supporter" — includes all Member benefits plus guest passes (2) and exhibit preview invites.
$500 "Patron" — includes all Supporter benefits plus a curator tour for two and recognition in the annual report.

For example, a $500 donor selects the "Patron" incentive, and the description details every benefit at that level.

How to set this up clearly for donors

Title: Name the level clearly (e.g., "$500 Patron").
Description: List every benefit included at that level, using bullet points for readability.
Self-containment: Avoid vague phrases like "plus everything from the $250 level" without listing specific benefits.

Common questions

Can donors pick multiple incentives at checkout?
- No. Donors can only select one incentive per transaction.
How should we handle donors who qualify for multiple perks but want fewer benefits?
- Use a single, self‑contained package for each level. While your fulfillment team can accommodate individual preferences during delivery, the checkout experience collects only one incentive choice.

Tips to prevent confusion

Use plain language and list benefits explicitly for each level.
Use consistent naming so donors can easily match their gift amount with the correct package.
When offering variants (for example, different T‑shirt sizes), present each as a distinct single‑select choice rather than a separate add‑on.

By packaging incentives as complete packages, donors have a straightforward choice, and fulfillment remains accurate without requiring multi‑select options.