Platform Status Updates and Monitoring

Visit https://status.givecampus.com to view the current platform status and subscribe to incident and maintenance updates.

How to subscribe to status updates

Visit https://status.givecampus.com to sign up for notifications about platform incidents and maintenance. On that page, enter your email address and choose your preferred update options.

Q: Why did I get an email from status@givecampus.com even though I didn't sign up directly?

GiveCampus may send administrators an invitation to subscribe to platform status updates. A sender address or a “Powered by Atlassian Statuspage” footer alone does not verify an email’s authenticity. To check platform status or manage notifications, open the GiveCampus status site directly.

If you click Confirm subscription, you will start receiving notifications for platform incidents and scheduled maintenance at the confirmed email address. If you don’t want to receive these alerts, simply ignore the email (the subscription won’t activate without confirmation) or click the unsubscribe link in the message. Opting out prevents automatic re-addition in the future.

FAQ

Q: Could a platform status notification explain missing Venmo or PayPal gifts in my donation reports?

A platform or payment-processor incident can affect gift processing or reporting. Check current and recent incidents on the GiveCampus status site and compare their timing and affected services with the missing gifts. The public status page does not show individual institutions’ transactions.

Also check these reporting details:

• Your report filters and date range, ensuring you haven’t accidentally excluded the relevant payment method, campaign, or timeframe.
• Any payment method filters on the report to confirm that the desired types aren’t being excluded.
• The export or report type you requested, as different templates may display payment data differently.

If the gifts remain missing, contact Support with the affected gift IDs, payment method, date range and report used, and mention any relevant incident.