Platform Status Updates and Monitoring

Visit https://status.givecampus.com to view the current platform status and subscribe to incident and maintenance updates.

How to subscribe to status updates

Visit https://status.givecampus.com to sign up for notifications about platform incidents and maintenance. On that page, enter your email address and choose your preferred update options.

Q: Why did I get an email from status@givecampus.com even though I didn't sign up directly?

A: The email is genuine. GiveCampus automatically adds new admins to the platform status distribution list, and the confirmation email you received is the standard Atlassian Statuspage message. The email comes from status@givecampus.com and includes a small "Powered by Atlassian Statuspage" footer, confirming its authenticity.

If you click Confirm subscription, you will start receiving notifications for platform incidents and scheduled maintenance at the confirmed email address. If you don’t want to receive these alerts, simply ignore the email (the subscription won’t activate without confirmation) or click the unsubscribe link in the message. Opting out prevents automatic re-addition in the future.

FAQ

Q: Could a platform status notification explain missing Venmo or PayPal gifts in my donation reports?

A: No. The platform status notifications from status@givecampus.com and the public status page (https://status.givecampus.com) report on overall platform events, such as third‑party service outages, scheduled maintenance, or general feature issues. They do not reflect individual school reporting details or specific transaction data.

If you notice that Venmo or PayPal transactions are missing from your reports, consider it a separate reporting issue. To resolve it, check the following:

• Your report filters and date range, ensuring you haven’t accidentally excluded the relevant payment method, campaign, or timeframe.
• Any payment method filters on the report to confirm that the desired types aren’t being excluded.
• The export or report type you requested, as different templates may display payment data differently.

Investigate missing or incomplete transaction data via your reporting tools and configuration settings, independent of platform‑wide status updates.