Deposit Configuration and Frequently Asked Questions

Stripe

Stripe deposits can be configured to be received daily, weekly or month. All times are based on date time of capture. 

Daily Deposits:

If you use daily deposits gift will be initiated by Stripe the business day after the gift is made. Stripe initiates these deposits at 00:00 UTC. The cut off to be included in a daily batch is ~23:58. 

Deposits are initiated Monday through Friday but since these are done in UTC they will appear Sunday through Thursday for US timezones. Deposits are not made on federal holidays- Gifts will be deposited in the next available deposit. 

Below is an example schedule for gifts and deposits for a GiveCampus partner in central time who selects daily deposits through Stripe.  

Weekly Deposits:

For weekly deposits you will select a day of the week to receive the deposit. The selected date is based on UTC, so Monday deposits will initiated on Sunday for US timezones. This weekly deposit will contain all gifts from 1 business day prior to the previous business day prior with the same ~23:58 UTC cutoff. 

Below is an example schedule for gifts and deposits for a GiveCampus partner in central time who selects weekly deposits through Stripe.  

Monthly Deposits:

For monthly deposits you will select a day of the month to receive the deposit. The day number is based on UTC so the deposit will be initiated 1 day prior for US timezones. The deposit will include all gifts that were received in the previous cycle ending at 23:58 UTC one day prior. If the deposit date is a weekend or holiday it will be initiated on the next business day and will still include the gifts received one day prior to your selected date. If a month has less days than your selected day number the deposit will be initiated on the last business day of the month. 

Below is an example schedule for gifts and deposits for a GiveCampus partner in central time who has selected to receive a monthly deposit on the 30th through Stripe: 

PayPal

PayPal does not offer deposit schedule customization and deposits daily, regardless of day (weekends and holidays included). PayPal deposits include all gifts from the the 24hour period from 08:01 UTC to 08:00UTC. 

Below is an example schedule for gifts and deposits for a GiveCampus partner in central time through PayPal:

Frequently Asked Questions:

Q: Why are we still getting daily deposits when I have selected weekly or monthly? 

A: PayPal does not offer weekly or monthly options and always deposits daily. The deposit frequency option in GiveCampus only changes Stripe's deposit frequency. If you are receiving Stripe deposits daily, changing the frequency will several days to apply. 

Q: Why don't we get the deposits in my bank in the timeframes provided? 

A: All these times are based on when deposits are initiated from the payment processor and will match the dates shown in GiveCampus reports and the deposit settings page. Your bank may require additional processing time to receive the transfer, it is not uncommon for the funds not to show in your bank for 1-3 business days after the listed date. 

When a Stripe deposit fails

Sometimes, Stripe's payout to your bank is rejected. When this happens, GiveCampus sends a deposit failure email to administrators with deposit notifications enabled. A common error message is: "Debit transactions are not approved on the destination bank account. Stripe requires bank accounts to be set up for both credit and debit transfers."

Follow these steps to resolve the issue:

1. Review the failure email: Note the stated failure reason. Typically, this means the bank account isn’t configured for both ACH credit and ACH debit transfers.
2. Confirm with your bank: Coordinate with your finance or business office to verify that your bank account is enabled for both transfer types. Some accounts block debit transactions by default.
3. Re-initiate the transfer: Once your bank confirms the account settings, contact GiveCampus support to re-initiate the Stripe transfer. Stripe payouts do not automatically retry after a failure.
4. After the transfer is re-initiated:
   • Successful transfers trigger a deposit notification email for administrators and update your GiveCampus deposit report.
   • While the issue persists, your school will not receive Stripe deposits, though donor gifts continue to be recorded normally.

Quick checklist:

• Ensure your bank account accepts both ACH credit and debit transactions.
• Once confirmed, request GiveCampus support to re-initiate the transfer.
• Monitor deposit notifications and the deposit report for updates.

For reconciliation during the outage, use a date-filtered donation report to check which gifts show a deposit date and which remain pending. Re-run the report after the next deposit cycle if gems continue to appear pending.

To update your deposit frequency, navigate to the Online Giving application and select the Banking & Deposits section from the left sidebar.