Messaging Limits FAQ

GC Outreach Emails

Q: How many emails can I send per month?

• Fundamentals (K-12 only): 100k
• Outreach (K-12 only): 100k
• Essentials (Higher Ed): 100k
• Professional: 500k
• Enterprise: 2M
• (Legacy) Basic: 100k
• (Legacy) Advanced Plan: 100K
• (Legacy) Advanced with Outreach Premium: 2M

GC Outreach Texting

Q: How many total text messages are included in my plan?

• Outreach (K-12 only): 10k
• Professional: 10k
• Enterprise: 25k
• (Legacy) Advanced Plan: 10K
• (Legacy) Advanced with Outreach Premium: 25k
   

Q: How many text messages can I send per day?

• Outreach (K-12 only): 10k/day
• Professional: 10k/day
• Enterprise: 100k/day
• (Legacy) Advanced Plan: 10K
• (Legacy) Advanced with Outreach Premium: 10K

Additional Notes

• The daily texting limit is a capacity cap, not an extra quota. For example, if your yearly allowance is 10k texts, you won’t be able to exceed that if the daily cap is higher.
• You can pre-purchase or be invoiced for any overage of your yearly limit at a rate of $0.05 per message.

  Understanding text message limits

  GiveCampus tracks your text messaging usage so you can monitor your activity. Your subscription includes specific text messaging allowances that are measured daily and over your billing cycle.

  To check your current usage and limits, refer to the messaging limits shown above or speak with your account representative for plan-specific details.

  Daily texting limits: what happens at the cap

  • Daily texting limits operate independently of your monthly or annual allowances. Even if you have overall capacity remaining, sends that exceed today's cap will be blocked with an error message.
  • Enterprise plans are capped at 100,000 texts per day.
  • The daily limit cannot be overridden—even if you're willing to pay for overages. Overage purchases increase your overall allowance but do not affect the daily cap.
  • Limits reset at midnight Pacific Time.

  Check your current usage in real time

  Go directly to your Outreach usage dashboard:

  https://www.givecampus.com/schools/[SchoolName]/admin/outreach/usage

  If you hit the daily cap

  • Schedule the outreach for the next day after the reset, or
  • Reduce your recipient count so the send fits within your remaining daily capacity, then schedule additional batches for subsequent days.

  Why are sends blocked even if I haven’t reached my overall allowance?

  The daily cap is a separate safeguard. Even with remaining monthly or annual allowance, texts cannot be sent once the daily limit is reached.

  Planning tips for big campaigns

  • Break large audiences into daily batches that fit within your plan’s daily cap.
  • Stagger sends over multiple days to maintain momentum while staying within limits.
  • Monitor the usage dashboard throughout the day to avoid triggering the daily cap unexpectedly.