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Messaging Limits FAQ

Updated

GC Outreach Emails

Q: How many emails can I send per month?

  • Fundamentals (K-12 only): 100k
  • Outreach (K-12 only): 100k
  • Essentials (Higher Ed): 100k
  • Professional: 500k
  • Enterprise: 2M
  • (Legacy) Basic: 100k
  • (Legacy) Advanced Plan: 100K
  • (Legacy) Advanced with Outreach Premium: 2M

 

 

GC Outreach Texting

 

Q: How many total text messages are included in my plan?

  • Outreach (K-12 only): 10k
  • Professional: 10k
  • Enterprise: 25k
  • (Legacy) Advanced Plan: 10K
  • (Legacy) Advanced with Outreach Premium: 25k
     

Q: How many text messages can I send per day?

  • Outreach (K-12 only): 10k/day
  • Professional: 10k/day
  • Enterprise: 100k/day
  • (Legacy) Advanced Plan: 10K
  • (Legacy) Advanced with Outreach Premium: 10K

 

 

Additional Notes

  • The daily texting limit is a capacity cap, not an extra quota. For example, if your yearly allowance is 10k texts, you won’t be able to exceed that if the daily cap is higher.
  • You can pre-purchase or be invoiced for any overage of your yearly limit at a rate of $0.05 per message.

    Understanding text message limits

    GiveCampus tracks your text messaging usage so you can monitor your activity. Your subscription includes specific text messaging allowances that are measured daily and over your billing cycle.

    To check your current usage and limits, refer to the messaging limits shown above or speak with your account representative for plan-specific details.

    Daily texting limits: what happens at the cap

    • Daily texting limits operate independently of your monthly or annual allowances. Even if you have overall capacity remaining, sends that exceed today's cap will be blocked with an error message.
    • Enterprise plans are capped at 100,000 texts per day.
    • The daily limit cannot be overridden—even if you're willing to pay for overages. Overage purchases increase your overall allowance but do not affect the daily cap.
    • Limits reset at midnight Pacific Time.

    Check your current usage in real time

    Go directly to your Outreach usage dashboard:

    https://www.givecampus.com/schools/[SchoolName]/admin/outreach/usage

    If you hit the daily cap

    • Schedule the outreach for the next day after the reset, or
    • Reduce your recipient count so the send fits within your remaining daily capacity, then schedule additional batches for subsequent days.

    Why are sends blocked even if I haven’t reached my overall allowance?

    The daily cap is a separate safeguard. Even with remaining monthly or annual allowance, texts cannot be sent once the daily limit is reached.

    Planning tips for big campaigns

    • Break large audiences into daily batches that fit within your plan’s daily cap.
    • Stagger sends over multiple days to maintain momentum while staying within limits.
    • Monitor the usage dashboard throughout the day to avoid triggering the daily cap unexpectedly.

FAQ — How individual text sends, replies, and carrier opt-outs count toward my allotment

Q: When I send a text from GC Outreach, does each message count against our contracted allotment?

A: Yes. Every successfully delivered text message sent to your recipient list counts toward your contracted allotment.

Q: Do test text messages sent from the outreach editor count against my allotment?

A: No. Test messages sent using the “Send Test Text” option are not counted. Only messages sent to your actual recipient list count.

Q: Do inbound replies or carrier opt-out confirmations (for example, when a recipient replies STOP) count against my allotment?

A: No. Inbound replies and carrier-generated opt-out confirmations do not count. Only outbound messages delivered to your recipients count.

Q: Where can I see my sends reflected in the admin UI?

A: Visit your Outreach usage dashboard at: https://www.givecampus.com/schools/[SchoolName]/admin/outreach/usage The dashboard displays both your overall subscription-period usage and today's daily cap usage.

Q: What happens if I exceed my allotted texts, and how do overages work?

A: Purchasing overage blocks increases your subscription-period quota but does not change your daily cap. If sends exceed the daily cap, they will be blocked even after overage purchases.

Quick checklist for planning sends

  • Only outbound messages delivered to your recipient list count toward your usage.
  • Test sends and inbound replies do not count.
  • Monitor both your subscription-period total and daily cap on the usage dashboard during large campaigns.
  • Plan ahead to purchase overage blocks if you expect to exceed your allowance, keeping in mind that this does not affect the daily cap.

 

 

FAQ — Why does Outreach show a "You've reached your monthly sending limit" banner with "0 out of 0 emails"?

Q: I see a banner at the top of GC Outreach that says "You've reached your monthly sending limit" with the subtext "You've sent 0 out of 0 emails." Does this mean I’ve used up my credits?

A: No. The 0/0 banner indicates that GiveCampus cannot find an active Outreach plan linked to your school’s account—it does not reflect actual usage.

What causes the 0/0 banner

  • The banner appears when no active Outreach plan tier or subscription is linked to your account—even if your School Dashboard shows prepaid credits.
  • This may occur at the start of a new billing period if your Outreach plan is not fully set up in GiveCampus, even though your School Dashboard displays the correct credits.
  • The School Dashboard and the sending-limit banner use different data sources, which can result in a mismatch.

How this differs from a real usage warning

  • A banner displaying real counts (for example, "450,000 out of 500,000 emails") reflects actual sends. The 0/0 banner, however, signals a plan setup issue.

Can I still send messages when I see the 0/0 banner?

  • No. When the system shows 0/0 due to a setup issue, sending is blocked until the setup is corrected.

What to check in the admin UI

  1. Verify your send counts on the Outreach usage dashboard at: https://www.givecampus.com/schools/[SchoolName]/admin/outreach/usage.
  2. If your School Dashboard shows prepaid credits or an active subscription but Outreach still displays 0/0, it is a plan setup issue rather than a usage problem.

How to get this fixed

  • The plan setup issue cannot be resolved directly by your team. GiveCampus must update the subscription setup on your account.
  • Contact your GiveCampus Partner Success Lead or email outreach@givecampus.com. Include your school name, a screenshot of the banner, and relevant contract or credit details so that your Outreach entitlement can be updated.

Temporary dismissal option

  • You can dismiss the banner by clicking the X. This hides the banner for the remainder of the month in that browser, but does not fix the underlying issue.

What happens after a fix is requested

  • Once the subscription setup is corrected, the banner will update or disappear as your actual send counts are reflected.

Summary checklist

If you see "You've sent 0 out of 0 emails":

  1. Check your send counts at https://www.givecampus.com/schools/[SchoolName]/admin/outreach/usage.
  2. If the School Dashboard shows prepaid credits or a valid subscription but Outreach shows 0/0, contact your Partner Success Lead or email outreach@givecampus.com with a screenshot and your contract or credit details.
  3. Optionally, dismiss the banner by clicking the X while the setup issue is being resolved.

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