Keeping Your GiveCampus Account Safe & Secure

At GiveCampus, your security matters. Here are simple steps to keep your account protected and spot phishing attempts before they become a problem.
 

Recognizing Phishing Emails

Phishing scams often create a sense of urgency, claiming issues like paused deposits or problems with an recent invoices. Their goal? To trick you into sharing sensitive information that could compromise your data or funds.

Not sure if an email is genuine? Always reach out to us directly at support.givecampus.com or via email at support@givecampus.com.
 

Protecting Your Account

Follow these straightforward guidelines to enhance your account security and safeguard against phishing:

• Verify Email Addresses and URLs
  Ensure emails are sent from genuine givecampus.com addresses. Watch out for odd characters, misspellings, numbers, underscores, or dashes. Double-check that you’re always on the official GiveCampus site before logging in.
• Sign In Using Bookmarks
  Bookmark official GiveCampus webpages and use these bookmarks to log in every time. This simple habit helps guarantee you’re accessing legitimate GiveCampus websites.
• Enable Two-Factor Authentication (2FA)
  Protect your account by activating two-factor authentication via SMS or an authenticator app. This additional layer of security significantly reduces your risk of unauthorized access.
• Review Browser Extensions Carefully
  Only use browser extensions from trustworthy companies. Malicious extensions can capture passwords and compromise your personal information.

By following these best practices, you’ll be well-equipped to keep your GiveCampus account secure.

Two-Factor Authentication (2FA) Troubleshooting

Two-Factor Authentication Codes Not Being Received

If you're not receiving your two-factor authentication (2FA) codes when trying to log into GiveCampus, try these troubleshooting steps:

Check Your Spam/Junk Folder

• 2FA emails can sometimes be filtered into spam or junk folders
• Check all email folders, including promotions or updates tabs in Gmail
• Add support@givecampus.com and noreply@givecampus.com to your safe sender list

Verify Your Email Address

• Ensure you're logging in with the correct email address associated with your GiveCampus account
• Double-check for typos in your email address during login
• If you have multiple email addresses, try each one that might be associated with your account

Technical Troubleshooting Steps

1. Search your email for the subject line: "GiveCampus - Two-Factor Authentication" to see if these are being filtered with a routing rule or spam filter. 

Email Delivery Issues

• Wait a few minutes - sometimes there can be delays in email delivery
• Request a new 2FA code by clicking "Resend" on the login screen
• Check with your IT department if you're on a corporate network - some email systems may block authentication emails

Still Having Issues?

If none of these steps resolve the problem, contact GiveCampus support at support.givecampus.com or email support@givecampus.com. Include:

• Your exact email address used for login
• Whether you've checked spam folders
• Any error messages you're seeing