Why didn't my files import?

The data in your GC Volunteer Management (VMS) is updated via new data sent through .CSV files in a format that is determined during your onboarding process. Changes to the files that are submitted can result in the VMS importer not recognizing your files or not recognizing data within your file.

Common Import Issues and Solutions

SFTP Server Migration Issues

Problem: Files uploaded to the old SFTP server location after March 2, 2026 Solution:

• Switch to the new SFTP server at securetransfer.givecampus.com

  Generate new credentials in your School Dashboard under Data Sources → SFTP Access

• Upload files to the correct path: /to_givecampus/vm/ (not just /to_givecampus/)
• Files must be in the vm subfolder within the to_givecampus directory

File Format and Structure Issues

Problem: File format, structure, or column headers don't match your original setup 

Solution:

• Verify column headers match exactly (case-sensitive)
• Check that no columns were added or removed without prior coordination
• Maintain consistent file structure matching your original Foundational File Set

File Naming Convention Issues

Problem: File names don't follow required naming convention 

Solution:

• Keep the same naming convention as your original setup
• Check for case sensitivity and proper spacing
• Ensure date stamps follow the expected format

Importer Status Issues

Problem: Importer is disabled due to previous errors 

Solution:

• Check Data Management > Import History for error messages
• Re-enable the importer if it was paused
• Contact support if you received "Import Run Failure Notifications"

Data Content Issues

Problem: Files contain no new data 

Solution:

• Ensure files contain updated information compared to last upload

   

When Files Don't Match Current Configuration

If you've added new columns or changed your data structure:

• The importer will pause and not process files that don't match the current configuration
• You'll need a configuration change (contact support@givecampus.com)
• Configuration changes take 10-15 business days
• You can continue uploading files in the old format while waiting for reconfiguration

Getting Help

Enable Import Notifications: Turn on "Import Run Failure Notifications" in your Administrator settings to receive automatic alerts about import issues.

Contact Support: If you can't resolve the issue using these steps, email support@givecampus.com with:

• Screenshots of any error messages
• Details about recent changes to your files
• Confirmation of which SFTP server you're using