Texting is a powerful tool and we are excited to give you this capability within the GiveCampus platform. Let's help you get started!
Welcome to the world of GC Texting! To ensure a smooth start, follow these steps to set up and make the most of our texting platform.
1. Complete Onboarding
Before diving into GC Texting, make sure you've completed the onboarding process. Your Partner Success Manager has sent you an email requesting necessary information for submission to our texting service. If you have any onboarding-related questions, reach out to support@givecampus.com. Note that new texting regulations were implemented on 1/1/2023, with application approval times averaging around 2 weeks from the submission of GC Texting onboarding information to Twilio. To expedite the process, send your onboarding information promptly!
2. Know the Rules
Stay informed about texting regulations, as they are subject to frequent changes. While our team is committed to keeping you updated on significant alterations affecting GC Texting, you and your team are responsible for complying with SMS regulations and your institution's policies. Review the US compliance protocol here.
3. Access Texting
Once your application is approved and integration is set up (you'll receive an email notification), navigate to the "Texting" options in the sidebar of your GiveCampus solutions. Whether you're using GC Volunteer Management or the Online Giving Dashboard, you'll find dedicated sections for texting.
Texting in GC Volunteer Management:
Texting from the Online Giving Dashboard:
4. Configure Settings for Success
Access your "Settings" page to configure essential aspects of the solution. While the settings pages are shared between GC Volunteer Management and the Online Giving Dashboard, keep in mind that only the Volunteer Management settings page includes the "Admin auto-response" section.
Within the settings pages, you can:
- Track your daily texting limit and overall text sent/received subscription limit.
- Export a CSV of all text messages or just opt-out messages. The columns included in the CSV are:
- Text Conversation ID
- Text Message ID
- Sender Name
- Sender Number
- Direction
- Message
- Created At
- Set the voicemail response if a recipient calls the number. This is meant to reassure the recipient and should provide them a means of contacting the school
- Define the default opt-out message for compliance.
If you use GC Volunteer Management, you can also:
- Manage admin and volunteer phone numbers.
- Set an Admin auto-response.
5. Load Phone Data
If you're already using GC Volunteer Management, you have the necessary data to start texting volunteers and constituents.
For those not leveraging GC Volunteer Management or looking to add more phone numbers, use the Data Importer. You can access our suggested fields to send for GC Texting here.
Now you're all set to explore the power of GC Texting! If you encounter any issues or have further questions, don't hesitate to reach out to our support team. Happy texting! 📱✨