The GC MOTO device is particularly beneficial for situations where credit card information is shared via mail or phone, making it an ideal tool for your gift entry team or call and engagement center on campus. By using this secure device, staff can confidently process donations and payments while safeguarding sensitive information, thereby enhancing both security and efficiency in transaction handling.
With its user-friendly interface and robust security features, GC MOTO helps streamline the payment process, allowing schools to focus on building relationships with donors without compromising on data protection.
Setting up your GC MOTO device and Getting Started
Once you’ve received your device(s) in the mail from GiveCampus, you can get started with setup.
In your box:
- Device
- USB power cord
- Battery
Step 1: Insert the battery pack into your device. To remove the back of the device, use the notch located in the bottom right corner.
Step 2: Go to Online Giving > School Level Settings > Registered Devices. If you don't see this option, contact support@givecampus.com to enable it.
Step 3: Enter a nickname for your device in the "Nickname" field. Turn on the device and input the registration code displayed on the device into the "Registration Code" field.
Step 4: Click “Register Device.” The device will appear in the table as a registered device. Repeat this process for each device. If you encounter a red banner error after clicking “Register Device,” contact support@givecampus.com with the error message for assistance.
How does this work?
PLEASE NOTE: You must be logged in as a GiveCampus admin.
Once you select the device, follow these prompts on the device screen, pressing NEXT after each step:
- Enter the card number
- Enter the expiration date
- Enter the CVC code
- Enter the zip code
- Confirm gift details
After the card information is submitted and approved, the gift will be processed, and your desktop screen will update to the post-payment form.
Frequently Asked Questions!
1. Does the device need to be connected to a WiFi network or through the included cable?
Yes, the device connects directly to Stripe via WiFi. The included cable is only for charging.
2. Is any card data sent from the device to GiveCampus?
No, card data is transmitted directly from the device to Stripe. GiveCampus receives only transaction confirmation from Stripe.
3. Is this available for Giving Forms and Social Fundraising?
Currently, GC MOTO is only available for Giving Forms.
4. Can I set up a recurring gift?
Yes, GC MOTO supports recurring gifts.
5. I see options to tap, swipe, or insert credit cards. Can I accept in-person gifts with this?
Although the device supports these features, our integration does not currently support in-person transactions. For PCI-compliant in-person gifts directly integrated with GiveCampus, consider our GC Connect devices. Contact your Partner Success Manager for more information.
6. What reporting columns can I add to indicate if a gift was entered via MOTO?
Add the column 'terminal_type'. Values will be either null or “gc_moto”. Note: This column also applies if you use GC Connect.
7. Do I need to be onboarded to Stripe as a payment processor to use this?
Yes, Stripe is required. The device cannot be used with TouchNet or Cybersource.
8. Are there specific administrator permissions required to enter gifts using this device?
Yes, only a Superadmin, a Finance Admin, or a School-Level Settings Admin administrators can enter gifts using the device.
9. How do I purchase a GC MOTO?
Contact your Partner Success Manager to discuss adding GC MOTO to your partnership.