How to use the Updates feature

You can use the Updates feature to communicate with your donors and advocates during a campaign directly from the GiveCampus platform.

 

Many GiveCampus partners leverage this feature to conduct "real-time stewardship," providing progress updates and making announcements that help sustain engagement throughout a campaign.  You can also use Updates to announce new competitions, Incentives, or prizes, and to thank supporters for their continued generosity as the campaign progresses toward its goal (and beyond!).

Updates can include graphics, images, and videos.

 

 

How to create an Update: To create an Update, go to the front facing page of your campaign page, scroll down to the Updates section, and

click Add New Update (only admins can see this button).

The Update Settings panel has three toggles:

• Display on Campaign Page: Makes the update visible to all campaign visitors.
• Send Email: Sends the update to all donors and advocates.
• Advocate-Exclusive: Restricts the update (both on the page and in email) to advocates only.

You must enable at least one of the first two options before submitting.

Scheduling an Update: Updates can be posted immediately or scheduled for a future date and time. In the Scheduling Your Update section, enter the date and time you want the update to go live (displayed in your school’s time zone). Leave the date fields blank to post the update right away.

  Add your Title and Content to the Update.    If you wish to disable one of these options, un-check the appropriate box before clicking "Submit Update."  If you choose to send an Update via email, the Title of your Update will appear in the Subject Line of the email that is sent to your donors and advocates. 

 

 

 

 

 

 

 

 

To add video content to your Update, follow the instructions on the page to upload a video file and insert it into the Update.

By default, updates appear on your campaign page. To send an update via email, select the “Send Email” option.

Please note: If you email an update, you can still remove it from the campaign page. However, GiveCampus will warn you that your campaign followers have already been emailed before you confirm its deletion.

Allow 5–10 minutes for a video to render before inserting it into an update. You may need to refresh the page to confirm it has fully loaded.

 

For additional help check out this walkthrough and this video guide of the uploading video updates process.

 

Scheduling Updates: All Updates will post right away to your campaign page and via email unless otherwise specified. If you would like to schedule your Update to post/send at a certain time, you will see a 'Scheduling your Update' option at the very bottom of your New Campaign Update.