Upload Tips for Main Videos, Updates, and Personal Videos
- Connect to WiFi: Uploading videos from your data plan can cause issues with uploads completing. When you or your advocates are uploading videos, be sure you're connected to WiFi!
- Don't Leave Too Soon When Uploading Personal Videos: Don't close the browser before the video has had a chance to upload. Advocates should wait until they receive the following notice before moving on from the page: 'Your Plea has been received. We will email you when it is approved and you can share it!"
- Video Updates: Adding videos to updates takes a few steps, and this walkthrough explains the process (TL;DR: that error message is expected!)
- Click to 'Add New Update'
- Upload video file using the 'Add Video' button
- Don't panic if you see a message that says 'Sorry this video does not exist' -- this is the message that Vimeo (our video host) will display when a video is still processing.
- Wait ~10 minutes (while staying on the update screen) and then refresh the page. You should now see your video loaded.
- Click 'Insert Video'
- Add additional content to the update, and post!
General Video Format Tips
- File Types: You can upload any common video file type on GiveCampus; mp4, mov, avi, mpeg, and mpg are all supported.
- File Size: You can upload any video file that is smaller than 1GB. However, larger files will take longer to upload, convert, and display--and if your Internet connection is slow or intermittent, your upload may fail before it completes.
- Compression: Compressing a video reduces its file size, resulting in a faster upload and smoother playback. We highly recommend compressing your video to ensure that it looks its absolute best. For specific recommendations on how to compress your video, check out these Compression Guidelines from the video experts at Vimeo. Following these guidelines will help ensure that your video uploads successfully and looks great on GiveCampus.
- Browser: We support video uploads from all major browsers, but if you use one of the following browsers you will benefit from advanced technology designed to help prevent uploads from failing even if your Internet connection is slow or intermittent: Firefox version 5 or above, Chrome version 10 or above, and Safari version 6 or above.
- Aspect Ratio: We do our best to accommodate different aspect ratios, but your video may not look or play properly if you upload a video with a particularly unusual aspect ratio (e.g., 17:234).
- Anamorphic Videos: All videos uploaded to GiveCampus will be converted to square pixels.