Custom Content Sections

Custom Content Sections allow you to develop distinctive content to further engage your donors. This feature enables you to incorporate a unique Spotify playlist, aggregate social media content, provide a FAQ related to your campaign, or create compelling content for your donor community. Upon creating a Custom Content section, a custom header will be generated and displayed alongside the 'About' tab within the campaign navigation tabs. You may title your Custom Content section as desired.

Adding Embeded Content

Using Embed Codes in Custom Content Sections

To add a Spotify playlist, social media display, third party video or other embedded content to your campaign:

1. Get an iFrame embed code from your platform of choice. 

   Custom content sections support iframe embeds from most major platforms including Spotify, YouTube, Vimeo, and others.
   

2. Add to your campaign:
   • Go to Campaign Settings > Campaign Setup > Basics
   • Find the "Custom Content Section" area
   • Click "Add Custom Content"
   • Select "Embed third-party widget into your custom content section" 
   • Paste the full embed code (not just the playlist link) in the content area
3. Important: Use the complete iframe embed code, not just the URL link

Troubleshooting embed issues:

• If you see an error about wiping out campaign content, you may be trying to paste a URL instead of embed code
• Only use embed codes from platforms that support iframe embedding
• Test the embed code on a separate page first if you're unsure

Please note that you can create up to five custom content sections per campaign.

How to create a Custom Content Section:

Go to the Campaign Settings > Campaign Setup > Basics > Custom Content Section. Then select "Add Custom Content" to customize your content! 

Below are some examples of Custom Content sections. 

Frequently Asked Questions:

Social Media Toolkits:

Highlight Sponsors:

Previous Giving Statistics: 

Example Campaigns:

- Kalamazoo College, Giving Day 

- Westminster College, Giving Tuesday 

- Saint Margaret's School, Giving Day

- Saint John's University, Giving Day

- York College, Giving Day 

Custom Content Sections in Tiered Campaigns

Adding Sections to Multiple Tiers

When using tiered campaigns, custom content sections must be added separately to each tier where you want them to appear.

Important limitations:

• There is no way to automatically apply a custom content section to all tiers—each tier must be configured manually.
• You must choose one approach for content zones:
  • Reuse Tier 1 content zones in higher tiers, or
  • Create unique content zones for Tier 2 and Tier 3
• You cannot use both approaches at the same time

Best Practices for Tiered Custom Content

• Plan your custom content strategy before creating tiers
• Consider whether content should appear on all tiers or be tier-specific
• Keep content consistent across tiers unless there's a strategic reason for variation
• Test the display on each tier before launching your campaign

Troubleshooting: Custom Content Section not appearing

If your custom content section doesn't appear on your campaign, try the following steps:

1. Confirm the section location
   • Verify you're looking in the Custom Content Section area within your campaign settings.
2. Ensure changes were saved
   • After adding or editing a section, click Update Campaign. If you leave without saving, changes won’t appear on the live page.
3. Verify its display on the live campaign
   • Custom content sections appear as navigation tabs next to the "About" tab. Open your campaign URL and look for the custom header you set.
4. For tiered campaigns
   • Remember that each tier requires its own custom content section. Creating a section for Tier 1 won’t automatically apply it to Tier 2 or Tier 3.
5. Check the section limit
   • Each campaign supports up to five custom content sections. If you’ve reached this limit, new sections won’t be added until you remove or replace an existing one.
6. Clear browser cache
   • After saving, perform a hard refresh (Ctrl/Command+Shift+R) or view the page in an incognito window to confirm the update.
7. Double-check the settings
   • Reopen the campaign settings and confirm the section entry exists with the expected title. Also, ensure you’re reviewing the correct campaign tier.

Making embedded videos mobile‑responsive

Custom Content Sections accept raw embed code (for example, a YouTube iframe). However, many third‑party embed snippets include fixed width and height values that do not adjust for smaller screens. Because the section renders the HTML exactly as you paste it, mobile responsiveness must be built into the embed code itself.

What this means:

• Pasting a standard YouTube iframe into a Custom Content Section will display the video using the fixed dimensions specified in the embed code.
• To enable resizing on phones and tablets, modify the embed HTML so the iframe is wrapped in a responsive container styled with CSS.

How to add a responsive YouTube embed (copy‑paste option)

1. Open Campaign Setup > Pre‑Launch Page and edit the Custom Content Section where you want the video.
2. In the section's content editor, paste the CSS block and iframe code as shown below:

<style>
  .responsive-video { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; }
  .responsive-video iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: 0; }
</style>

<div class="responsive-video">
  <!-- paste the YouTube iframe here and remove width/height attributes if they exist -->
  <iframe src="https://www.youtube-nocookie.com/embed/VIDEO_ID" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
</div>

Notes:

• Use the privacy‑enhanced URL (youtube‑nocookie.com) if preferred; the technique remains the same.
• Remove or omit fixed width and height attributes from the iframe because the CSS wrapper controls the dimensions and aspect ratio.
• The padding-bottom value (56.25%) sets a 16:9 aspect ratio. Adjust this value for other ratios if needed.

  embeds from third‑party platforms that include css or wrapper html

  Custom Content Sections render iframe embeds but do not process separate CSS blocks or additional HTML wrappers. This means that if you paste a style block or extra div wrappers, they will display as plain text and not as applied styles. Only the iframe embed code is processed, so any surrounding CSS or markup is ignored.

  Because of this behavior, you cannot add external CSS styling for responsive design within a Custom Content Section. In other words, the embed code must include its own responsive styling.

  what to do instead

  1. Use a responsive iframe provided by your platform. Many providers (including Vimeo and YouTube) offer embed options that are already responsive. Paste only the iframe portion of the responsive embed code exactly as provided.

  2. Remove fixed width/height attributes if indicated by the provider. If the embed instructions call for removing these attributes, do so before pasting the code. Do not add an external CSS style block.

  3. Test the responsive embed on a plain HTML page or via the provider’s preview tool to ensure it adjusts correctly across desktop, tablet, and phone viewports.

  4. For complex responsive layouts, use an embed option that includes responsive styling within the iframe. Rely on the third‑party platform’s built‑in controls rather than attempting to add external CSS within the Custom Content Section.

  checklist: get your embed working on mobile

  • Verify the provider’s embed is an iframe rather than a script that injects HTML.
  • Use the provider’s responsive/embed option if available.
  • Paste only the iframe (or the exact responsive snippet provided) into the Custom Content Section.
  • Remove fixed width/height attributes only if the provider’s instructions require it.
  • Preview the campaign page on different devices or using responsive viewport tools to confirm proper scaling.

  if your iframe still appears too large or too small on mobile

  • Revisit the provider’s embed settings and ensure any responsive option is enabled.
  • Confirm that you pasted the complete iframe code rather than a URL or non-iframe snippet.
  • If the provider does not support responsive iframes, consider hosting the video on a platform that does.

  why this limitation exists

  Custom Content Sections store and render embed content exactly as entered; the editor only executes iframe embeds. Any CSS or HTML wrappers you include will display as literal text. For responsive design, rely on the third‑party embed’s built‑in capabilities.

Quick checklist if your video still appears incorrectly on mobile

• Ensure the iframe’s width and height attributes have been removed or set to 100%.
• Make sure the CSS is included in the same Custom Content Section above the iframe.
• Verify that you have pasted the iframe code and not just a video URL or a screenshot.