Ensuring Smooth Payment Processing

Through GiveCampus, you receive deposits directly into your bank account. In order to ensure that this process is seamless and occurs without interruption, it is critically important that your Business/Finance Office contacts your bank to allow credits and debits from GiveCampus/Stripe.

Allowing Debits from Your Bank Account

When issuing a refund, GiveCampus and Stripe first try to cover the amount using any pending deposits. If all funds have already been deposited and no pending deposits exist, Stripe needs to pull funds from your bank account to cover the refund.

Debit/Withdrawal Process

• Unrestricted Accounts: If your bank account allows debits/withdrawals without restrictions, the transaction proceeds smoothly.
• Restricted Accounts: If your account blocks debits/withdrawals or requires approval, the bank will check if the entity attempting the debit is approved.
  • Approved Entities: The transaction proceeds without issue.
  • Unapproved Entities: The account owner is notified and must approve the transaction within 1-2 business days. Failure to approve will result in the debit being permanently blocked.

Importance of Allowing Debits

Allowing debits from your bank account is a standard requirement for payment service providers. If debits are blocked or not approved, payment providers may take the following actions:

• Stripe Users: Payouts to the bank account in question will be frozen until future debits are approved.

How do I clear GiveCampus/Stripe to debit our bank account?

Ask your Business or Finance Office to contact your bank and approve the below Company IDs for debits. The company name associated with each of these IDs is provided in parentheses.

FAQ — What happens if a refund causes my deposits to stop?

• Short answer: A frozen Stripe payout usually occurs when a refund is issued after the funds have already been deposited into your bank account. In such cases, Stripe attempts to recover the refunded amount by debiting your bank account. If your bank blocks that debit, future payouts are paused until the issue is resolved.

• Why this occurs:

  1. GiveCampus/Stripe first applies any pending deposits toward the refund. If there are no pending deposits because the funds have already been transferred, Stripe initiates a debit to recover the refund.
  2. If your bank requires prior approval for debits and the Stripe Company IDs in this article aren’t approved, the withdrawal is rejected, causing Stripe to pause all future payouts.

• What you will see in GiveCampus while payouts are frozen:

  • Donor gifts continue to be recorded and appear in your reporting; only bank deposits are paused.
  • Administrators with deposit notifications receive an email stating: "Debit transactions are not approved on the destination bank account. Stripe requires bank accounts to be set up for both credit and debit transfers." This message indicates that the bank has rejected a debit attempt.

• How to confirm your deposit/payout status:

  • Go to Online Giving > Banking And Deposits to view recent deposits and any failure notices.

• How to resolve a frozen payout:

  1. Contact your Business/Finance Office and ask that the bank approve debits from Stripe. Provide the following Stripe Company IDs so your bank can whitelist them:
     • 3270465600 (Stripe Inc)
     • 2270465600 (Stripe Inc)
     • 1800948598 (Stripe Payments Company)
     • 4270465600 (Stripe Payments Company)
     • WFMSTRIPE1 (Stripe Inc)
  2. Once the bank approves these debits, Stripe will resume normal payout processing.

• Best practice:

  • Ensure that the administrators who receive deposit notifications review the deposit failure email so the team can address the issue promptly.

For a handy checklist, share the steps above with your Finance Office along with the list of Stripe Company IDs.

• 3270465600 (Stripe Inc)
• 2270465600 (Stripe Inc)
• 1800948598 (Stripe Payments Company)
• 4270465600 (Stripe Payments Company)
• WFMSTRIPE1 (Stripe Inc)